These Terms and Conditions apply to all transactions on this site. They do not affect your statutory rights.You will be asked to read and accept the terms and conditions each time you place an order.
ORDER PROCESS - ORDERS FOR DELIVERY You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
PRICES AND PAYMENT All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges. The total cost of your order will be the price of the products you order plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. Pictures are for illustration only. For delivery items we accept payment by Mastercard, Visa, Delta and Switch. Payment is deducted when we process your order.
DELIVERY Where we Deliver Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, the Isle of Man and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods. Delivery Charges We make every effort to keep our delivery charges as low as possible. Our charge depends on the weight of your order. When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge will be added automatically. If you add additional items, please double check the charge by clicking 'Update'. You will always be able to see all applicable charges before submitting your order. How We Deliver Most products are delivered either by courier or by post, depending on their size and value. Very occasionally different products in the same order may be delivered separately. IMPORTANT: We do everything we can to meet the delivery times specified in the product discription . However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
MISSING, DAMAGED, INCORRECT or RETURNING ORDERS Cancellations and Returns If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by: emailing us; phoning us. Please have your order and delivery details to hand; Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Any 'Free Gifts' received with the product must also be returned. You will receive a full refund (excluding Delivery charges, unless faulty).We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. To qualify for a refund or exchange the product must be:- in otherwise in 'as-new' condition; complete with any accessories with it (and, if possible, the original box and packaging). This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. title. Any refund due to a fault or other defect will include a refund of the applicable delivery charges. Replacement goods are sent by standard delivery only. THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS